Refund policy

REFUND & RETURN POLICY

We want you to love your order! Because each item is made-to-order, we're unable to offer returns.  However, we're happy to provide exchanges for defective or damaged items.

Eligibility for Exchange

To be eligible, please email support@thegrandparentcrew.com within 14 days of receiving your order. Include your order number and a clear photo of the issue. We’ll replace the item at no additional cost once verified.

Non-Exchangeable Items

• Items that have been worn, washed, or altered

• Orders placed with incorrect size or color selection

• Items returned without prior authorization

We do not offer refunds or size exchanges, so please review size charts carefully before purchasing.